Refunds and Wallet Adjustments

Refund Policy

We keep billing transparent: you pay only for successful PAN applications after your free quota. This page explains how refunds, reversals, and adjustments are handled for PanManager AI usage.

Key Points

When we process refunds or credits

Failed or rejected PAN applications

Charges apply only on successful PAN submissions. Any failed or rejected attempts are not billed. If a charge was debited in error, we issue a wallet credit after verification.

Duplicate charges

If a PAN request is accidentally processed twice for the same data set, report it with the TrackingID. We review the logs and credit the duplicate within 3-5 business days.

System downtime

If platform downtime caused losses or failed attempts, share timestamps and reference IDs. Eligible attempts are credited back to your wallet after validation.

How to raise a refund request

Email support@panmanagerai.com with your login ID, TrackingID, and issue description. Our team will acknowledge within 24 business hours and resolve within 3-5 business days.

Exclusions

Refunds are not applicable for issues caused by incorrect data, expired OTPs, or portal-side maintenance outside PanManager AI control. We do not provide cash refunds; all adjustments are processed as wallet credits for future usage.

Need help with a specific case?

Connect with support and share your TrackingID, timestamp, and screenshots (if any). We will validate logs and keep you updated over email or phone.

Contact Support